Web Systems Services Engineer

Location

4910 Tiedeman Road, Brooklyn Ohio

Mobile, in office 2 days a week.

This position provides critical infrastructure support to internal and external banking applications, vital to the success of Key Bank. This role provides middleware support for IBM Web Sphere Application Server (WAS), IBM HTTP Server (IHS), IBM Business Automation Workflow (BAW), and other various middleware components. Experience scripting and automating infrastructure processes and administration duties is key to this role.

• Contribute to the design, delivery, automation, and support of infrastructure services and solutions; partners cross-functionally to come up with solutions.
• Builds, maintains, and documents infrastructure components for work assigned; performs peer reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers; shares own perspective on Key Bank processes and/or applicable trends and previous experiences.
• Tests continuous improvement ideas to reduce expenses and/or improve efficiency.
• Follows and recommends IT standards (e.g. info security, audit, compliance, etc.).
• Assesses the technical viability of new and existing solutions and capabilities.
• Contributes to technical documentation, specifications, and project artifacts to deliver: mature monitoring, improved resiliency, and high availability.
• Manage infrastructure performance, predict, and proactively report bottlenecks.
• Partner with IT areas to implement performance targets for business applications.
• Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability.
• Support process improvement assignments and offer guidance on best practices and policies.
• Work with third party vendors regarding problem resolution.
• Work system down infrastructure issues, critical to the bank's line of business and customers
• Provides 24/7 on-call technical support on a rotating basis.

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

• 3+ years of relevant experience (required)

• Experience with large, distributed datacenter environments.
• Experience designing highly available / fault tolerant solutions.
• Strong understanding of web and application server technologies and concepts.
• Experience with various scripting languages (i.e. PERL, Shell, Python, Jython, Ruby, etc.) and automation (i.e. Ansible, Terraform, etc.).
• Demonstrate expert technical knowledge by designing and engineering technical solutions.
• Experience in supporting Middleware environments such as IBM Web Sphere Application Server (WAS), IBM HTTP Server (IHS), and IBM Business Automation Workflow (BAW).
• Experience with product upgrades, including advanced configuration, dashboarding, alerting, and analytics and facilitation.
• Experience with synthetic monitoring tools and user-monitoring components including performance / load testing.
• Proficient in Linux OS.
• Understanding of web server technologies, networks, protocols, client/server, logs.
• Understanding of firewalls, load-balancers, and network designs.
• Understanding of network and operating system security concepts.
• Understanding of network administration and problem determination skills.
• Working knowledge of JavaScript, Shell, Containers (e.g. Kubernetes), Ansible, and/or automation scripting.
• Understanding of application integration tools such as DNS, SMTP, SharePoint, Active Directory, Identity Management, LDAP, SQL, and others.
• Experience in change, incident, problem, knowledge and request systems (e.g. Service Now, Jira, Confluence, etc.).
• Understanding of PKI certificates and certificate administration.
• Understanding of database concepts (Oracle, Microsoft SQL, DB2).

• All Key Bank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS:
This position is eligible to earn a base salary in the range of $69,000.00 - $ annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/27/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion,…