ServiceNow Developer

Job Title

Service Now Developer

This position is onsite and can be at any of these 3 locations ( Cleveland, OH, Albany NY or Buffalo, NY)

9 months plus extensions

• We are seeking a skilled Service Now Developer to design, develop, test, and implement custom applications, workflows, and integrations on the Service Now platform. This role focuses on automating business processes, enhancing user experiences, and supporting ITSM solutions through strong technical expertise and effective cross functional collaboration.
• The ideal candidate will work extensively within Hardware and Software Asset Management modules, develop custom workflows and scripts, integrate with external systems, conduct code reviews, and ensure overall solution quality.
• This position will also contribute recommendations for incorporating GenAI capabilities into existing processes.

• Development & Configuration:
  Build, customize, and maintain Service Now applications, workflows, and scripts (JavaScript, Glide Script).
• Automation:
  Develop automated workflows to improve IT and business operations.
• Customization:
  Create custom service portal pages, widgets, and user interface components.
• Testing:
  Prepare test plans, execute unit tests, and ensure high quality delivery.
• Collaboration:
  
  Partner with functional, administrative, and business teams to gather requirements and implement effective solutions.
• Documentation:
  Produce clear and comprehensive technical documentation.

• Technical Expertise: JavaScript, Glide Record, REST/SOAP APIs, and Service Now platform architecture.
• Soft Skills:
  
  Strong problem solving, communication, adaptability, and collaboration skills.
• Certification:
  Service Now Certified System Administrator (CSA).
• Additional
  
  Experience:
  
  SAMPro or other software asset management platform expertise.

• Hands on experience applying GenAI to automate or modernize manual processes or workflows.