Key Wealth Systems Team Lead

Overview

Location: 4900 Tiedeman Road, Brooklyn Ohio

Job Summary

This role will be expected to be working with Wealth leadership team delegates and partners across the enterprise in a highly collaborative manner in relation to the day-to-day management of Wealth systems. Scope of responsibilities will include creation/ownership of a system administration governance process, release management oversight (for assigned systems), system release quality assurance, future-ready planning, and oversight and management of assigned employees and/or contractors.

Additional responsibilities as assigned.

Job Description

The Wealth Systems Administrator Team Lead role within Key Wealth Management is primarily responsible for overseeing system administrators assigned to a group of systems used by Key Wealth Management employees to run the business. This role will ensure smooth day-to-day management of the team. This leader is responsible for building out a framework to effectively manage several systems with a small group of administrators.

Responsible for implementing KPIs to measure the success of the team. Framework will include schedules to support functions that require off-hours work, evenings, and weekends.

This role will also need to be hands-on, performing the work of system administrators from time to time as well. This will include partnering with internal constituents across all of Key Bank, including but not limited to, field/branch roles, trading desks, technology, operations, compliance, risk management. In addition, this role must build and maintain strong partnerships with the bank's third-party vendors.

This role is critical to ongoing system upgrades, maintenance releases, code changes.

This role is accountable for supporting the designated product owner(s) in delivering ongoing releases for the applicable system(s) and application(s). Monitor, manage and in some cases conduct testing and validation of code in lower environments (quality assurance testing), assisting with deployment of code releases, and partnering with change management to ensure user constituents learn of and adapt to changes.

• Manage a small number of system administrators as assigned
• Oversee and participate in quality assurance testing
• Troubleshoot and resolve issues that may arise, partnering with Key Technology and Operations as required to report and resolve issues
• Possess expert-level knowledge on Key Wealth workflows per applicable application, system, and/or platform and be able to proactively anticipate issues before they arise
• Ensure customers and internal/external users are onboarded successfully onto applications, systems, platforms
• Oversee the integration of new applications and systems into the existing Key Wealth technology environment; must partner with Key Technology and Operations for all facets of this activity
• Ensure materials are developed that cover system environments, modernization and share best practices with the teams and user bases
• Work closely with Key Wealth Compliance, Operations (front/middle/back), Finance, and Risk Management teams to ensure best practices are adhered to
• Parter with third party vendor firms to ensure all governance, risk and compliance activities are managed to regulatory standards; includes learning and embracing the use of Key Bank's enterprise GRC system
• Perform vendor management activities in and around the GRC system, including risk and controls, oversight, administration
• Responsible for business continuity planning related to assigned applications and systems
• Ensure that Key Wealth Systems comply with relevant regulations and standards. This includes maintaining accurate documentation of system configurations, changes, and procedures.
• Work closely with other Key Bank teams, including corporate procurement, legal, and technology roles like network administrators, developers, security specialists, to ensure seamless integration and operation of systems.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Comply with all Key Bank policies and procedures, including…