Technical Lead, IT​/Tech, Systems Engineer

Technical Lead page is loaded## Technical Lead locations:
4910 Tiedeman Road, Brooklyn, OH:
124 East 14th Street, Suite 1100, New York, NY:
733 Bethel Road, Columbus, OH:
1422 S Tryon Street, Suite 300, Charlotte, NC:
11 Stanwix Street, Pittsburgh, PAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 3, 2026 (30+ days left to apply) job requisition :
R-39254
*
* Location:

** 4910 Tiedeman Road, Brooklyn Ohio
*
* Location:

** Hybrid, 2 days in office
** Department:
** Contact Center Technology
*
* Experience:

** 8+ years
*
* Employment Type:

** Full-Time
** About the Role
** Key Bank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.

The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self‐service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.
** Key Responsibilities
*** Lead solution architecture and technical design for IVR and voice bot initiatives.
* Design and develop Node.js / Type Script microservices aligned to cloud‐native and low‐latency voice requirements.
* Own end‐to‐end delivery for complex features, from design through production.
* Apply agentic AI patterns using Gemini, Lang Graph, and Lang Chain to enhance conversational behavior.
* Collaborate across the contact center technology ecosystem to support call routing, self‐service, and agent handoff scenarios.
* Establish and enforce engineering standards, including code quality, testing, and deployment practices.
* Perform code reviews and mentor engineers, raising the overall technical bar.
* Apply SRE principles to ensure observability, resiliency, and production readiness.
* Ensure solutions comply with security and regulatory requirements (PII / PCI).
** Required

Skills & Qualifications
*** 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
* Strong, hands-on experience with Node.js / Type Script.
* Proven experience designing and delivering cloud‐native solutions on GCP.
* Solid understanding of microservices architecture, APIs, and distributed systems.
* Hands‐on Kubernetes experience, including GKE cluster setup and platform operations.
* Experience with IVR, voice bots, or contact center technologies.
* Strong collaboration skills across engineering, product, and operations teams.
* Excellent technical judgment, communication, and problem‐solving skills.
** Preferred Qualifications
*** Experience with conversational AI and agentic frameworks (Gemini, Lang Graph, Lang Chain).
* Knowledge of voice flows, call routing, containment, and agent escalation.
* Experience working in regulated or financial services environments.
* Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
* Experience working in Agile delivery models at enterprise scale.
* Demonstrated experience with Agentic “Vibe Coding” — rapid prototyping and iterative development using AI‐assisted coding tools, prompts, and agent‐driven workflows.
* This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
* COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $ annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/03/2026

Key Corp is an Equal Opportunity…