Digital Servicing Business Technology Senior Manager

Business Technology Senior Manager

Location:

4910 Tiedeman Road, Brooklyn Ohio. Mobile, in office 3 days a week.

Business Technology Senior Manager utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of the Consumer line of business.

• Technology Strategy & Leadership

  Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners. Build, advocate for, and maintain technology strategy for assigned business lines. Promote thought leadership and continuous learning.

• Team Leadership & Development

  Effective financial management. Appropriate use of onshore/offshore mix. Build and lead strong teams of analysts, PMs, engineers, developers and vendors. Drive engagement, capability building, and delivery excellence. Support talent attraction and development.

• Project Leadership

  Manage complex technology portfolios, including critical applications. Lead large‑scale multi‑year technology programs end‑to‑end on budget and timeline. Ensure delivery to defined success measures and mitigate risks.

• Operations & Production Support

  Oversee 24/7 production support including vulnerability remediation and risk management. Define and deliver on continuous improvement objectives, leveraging GenAI to enhance productivity.

• Essential Functions

  Manage a technology portfolio of greater complexity and breadth that requires collaboration across multiple groups. Build, advocate for and maintain technology strategy aligning with enterprise architectural standards. Bring emerging technologies and methodologies into the organization. Lead implementation of technology programs with senior‑level sponsorship. Oversee production support of applications and vulnerability remediation. Manage a small‑to‑medium size team of business analysts, project managers, scrum masters, engineers, developers, external resources and vendors.

• Education

  Bachelor's Degree (preferred) OR equivalent experience (required).

• Work Experience

  7+ years of relevant experience (required).

• Skills

  Expert knowledge of developing and delivering new or enhanced business applications. Extensive experience with customer‑centric approaches. Knowledge of IT market trends. Expertise in project management, agile methodologies, big‑picture thinking, innovation, quality management, software product delivery, application development and support, change management, stakeholder communication, team building, and decision making.

• Core Competencies

  All Key Bank employees are expected to demonstrate Key’s values and abide by Key’s code of conduct.

• Not eligible for employment visa sponsorship for non‑U.S. citizens.

The position is eligible to earn a base salary in the range of $ – $ annually. Compensation also includes eligibility for incentive compensation. Benefits details are available by clicking the provided link.

General office – prolonged sitting, ability to communicate face to face, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or bags up to 10 lbs.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing