Senior Data Analyst

Catbird is looking for a curious, collaborative Senior Data Analyst to join our team. This role will sit at the center of our business, serving as a shared analytical resource across Marketing, E-Commerce, Merchandising and Finance. You will turn raw data into clear insights that drive decisions on customer retention, revenue performance, and operational efficiency.

You bring strong technical skills, clear communication, and a genuine interest in the business questions behind the numbers.

This position is hybrid based in our Brooklyn Navy Yard Headquarters.

Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.

• Extract and analyze CRM data, purchase behavior, customer service feedback, and survey insights
• Build and maintain customer dashboards for ongoing and ad hoc analysis in Looker
• Support lifecycle marketing with data-driven direction on segmentation, audience targeting, and campaign performance
• Develop A/B testing frameworks for creative, messaging, send frequency, and timing
• Define metrics and tracking to measure retention health, brand engagement, and customer lifetime value
• Provide analytical support for Catbird's loyalty program and clienteling initiatives

• Analyze site performance, conversion funnels, and digital revenue trends
• Partner with the e-commerce and merchandising team on product performance, merchandising mix, and promotional impact
• Build automated reporting in Looker to surface key metrics across the digital business

• Create weekly and monthly performance summaries with clear, actionable takeaways
• Translate complex analyses into plain-language recommendations for non-technical stakeholders
• Establish and maintain shared KPI frameworks used across business teams

• 5 years of experience in data analytics, business intelligence, or a related field
• Proficiency in SQL for data extraction and manipulation
• Hands-on experience with Looker or a comparable BI platform (dashboard modeling, Looks, views, joins, data validation)
• Familiarity with e-commerce and/or DTC business models
• Experience with CRM platforms and marketing analytics tools
• Strong communicator with the ability to present findings clearly to cross-functional audiences
• Comfortable managing multiple work streams and shifting priorities across business teams
• A passion for the Catbird brand is a strong plus