Channel Operation Analyst: Level 2

Overview:

Channel Operation Analyst:
Level 2

Remote

Description:

Job Summary:

The Analyst, Channel Operations plays a key role in enabling and optimizing third-party distribution channels through effective data management, process improvement, and cross-functional collaboration. This position partners with internal stakeholders and external distributors to ensure accurate data transmission, streamline operations, and support strategic channel initiatives.

duties and responsibilities:

• Provide day-to-day support for channel operations, assisting with data alignment and reconciliation between internal systems and external distribution partners
• Monitor and validate data across third-party platforms to ensure accuracy and escalate discrepancies as needed
• Collaborate with Sales, Analytics, and internal teams to support channel processes and respond to operational requests
• Support multiple operational initiatives, including both as a external representative of MHE operations as well as partner with stakeholders internally as a SME for distribution processes
• Partners with Sales and GTM teams on channel operation processes and support dispute escalation as directed by the Sr Director

Please note this job description is designed to cover the primary duties of the role, but incumbents may be assigned other duties. Duties, responsibilities, and activities may change at any time with or without notice.

Job requirements:

Education Requirement:

Bachelor's degree in related field or equivalent experience.

Experience Requirement:

5+ years of applicable experience.

Skills and Experience:

Required:

• Strong analytical and problem-solving skills with attention to detail
• Proficiency in data management tools (e.g., Excel - advanced formulas, pivot tables; experience with CRM or ERP systems preferred)
• Ability to manage and reconcile large datasets across multiple systems
• Strong communication skills with the ability to work effectively across internal teams and external partners
• Process improvement mindset with experience identifying inefficiencies and driving operational enhancements
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Basic understanding of data governance, metadata management, and system integrations preferred

Preferred:

• Detailed working knowledge of course material distribution landscape in the Higher Education market.
• Exposure to data analysis tools (such as Power BI, Tableau or Alteryx)
• Experience using Business Intelligence queries or SQL.

Skills:

Channel Operation