Infrastructure Engineer; Site Reliability Engineer

About Medical Mutual

Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio, founded in 1934. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual employees must submit their applications through MySource.

Note:
This is a hybrid position located in Brooklyn, OH or Dublin, OH, with a three‑day per week onsite requirement.

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hour on‑call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day system maintenance and operations.
• Supports production as part of a 24x7 on‑call rotation.
• Performs other duties as assigned.

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
  * Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Exposure to containerization (Kubernetes, Docker, TKGI, etc.) Intellectual curiosity, eagerness to learn and strong critical thinking.
• Ability to manage multiple tasks in a time‑critical production environment.

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hour on‑call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on‑call rotation.
• Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience analyzing and troubleshooting systems
• Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Exposure to containerization (Kubernetes, Docker, TKGI, etc.)
• Technical certifications or equivalent knowledge/experience preferred but not required, in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (Power Shell, Python, Go, etc.), Citrix, Security, etc.

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hour on‑call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on‑call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code…