Program Manager, Enterprise Data and Information Services

Location: 4910 Tiedeman Road, Brooklyn Ohio

The Program Manager manages a set of interrelated projects, and in some cases, on‑going operations to deliver against a common set of business objectives using business acumen, critical thinking and relationship skills. Responsible for managing cross‑functional project‑level or program‑level requirements and scope, resource planning, finances and benefit realization, risks and issues, quality, organizational change management, communications and reporting. The Program Manager works with constituent Project Managers to monitor cost, schedule and technical performance of component projects;

identify and manage dependencies and upscale key program risks and issues as appropriate to the program owner to ensure the ultimate success of the program. Responsible for internal stakeholder management, which may include stakeholders external to the organization. Reports program metrics to the program owner and business owners.

This position is responsible for helping to lead and drive the modernization and architectural evolution of Key's Data Supply Chain (DSC). This role operates within Enterprise Data and Information Services (EDIS) and focuses on defining and enabling DSC-specific architecture standards, patterns, and modernization roadmaps.

The role is accountable for driving cloud native adoption, reusable componentry, and modern delivery patterns across the Data Supply Chain. There will be close partnership with Enterprise Architecture, Platform teams, and Production Support teams. This position provides hands‑on architectural leadership and enablement, leading and managing the day‑to‑day solution delivery. Heavy focus on the adoption of Generative AI Code Assist capabilities to propel accelerated delivery cycles.

• Program Management
  - General
  • Leads one or more programs in a fast‑paced, dynamic environment, which may include directing third party resources as well as virtual teams. These programs impact multiple Lines of Business (LOB), multiple functional areas, are large in scale and complex, may span multiple years, usually involve senior‑level sponsorship (and sometimes executive level sponsorship) and may include a steering committee.
  • Develops and grows partnerships and foster relationships with senior functional managers and their management teams to prioritize projects and set/ receive direction to achieve business objectives
  • Supports business case development; performs project registration/consolidation/prioritization as required; creates funding plan; and administers project pipeline checkpoints to drive delivery and mitigate/resolve bottlenecks
  • Defines and manages program scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders
  • Develops integrated program plan; identifies and manages program dependencies and critical paths; and tracks/reports program milestones as well as status
  • Ensures potential impacts to external client experience are addressed in project solution/plan
  • Estimates resources needed to achieve program goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages on/off‑boarding; and monitors/manages vendor performance on labor resources
  • Drafts and submits program budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting
  • Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/ mitigating actions
  • Tailors methods and metrics; administers configuration management/version control; adheres to project policies/ standards; performs project assessments; coach/ mentors teams; and manages deliverable reviews and sign‑offs
  • Leads communication planning, execution and reporting with program team members; liaises with key stakeholders
  • Supports development of change management planning, design and implementation including communication and training
  • Manages documentation and…