Operation Specialist

Job Title: Project Tester/Operation Specialist

Location: Brooklyn, OH 44144

Duration: 5+ months contract

• Primary responsibility is providing operation support of Lockbox applications and additional areas of support as assigned. Job functions of an Operations analyst include:
• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications in process improvement projects.
• Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user-reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis, and identification of preventative measures.
• Deliver high-quality support and excellent service to internal and external partners and clients.
• Participate actively and guide as it relates to Lockbox and associated applications/systems, process initiatives, and projects.
• Translate business needs and requirements to technology partners; translate technical material to the loan, payment, and operational services process areas and lines of business.

More broadly, analysts are expected to display the following skills and competencies:

• Strong problem solving through ability to analyze qualitative, operational, and financial data.
• Strong interpersonal, influencing, and relationship building skills; demonstrate ability to work cross-functionally with a variety of personality types.
• Ability to concisely and effectively communicate with senior management.
• High degree of adaptability and intellectual curiosity; comfortable with ambiguity.
• Exceptional teamwork and collaboration.

• Bachelor's Degree or equivalent experience; ideally 2+ years in an operational or support environment.
• Attention to detail in documenting and implementing requirements.
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues.
• Excellent written and verbal communication skills.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Strong decision-making and analytical skills.
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues.
• Strong aptitude for technology-based tools and databases (e.g., Excel, Access).
• Interest, willingness, and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

• Experience with payment and deposit operations.
• Knowledge of Lockbox or similar financial processing systems.
• Familiarity with database management and data mining techniques.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.