Content Enablement Specialist

The Content Enablement Specialist supports the execution of a federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance

• Shared Services Content Authoring
  • Create and maintain enterprise shared content within Knowledge Management software.
  • Structure content for clarity, usability, AI consumption, and search effectiveness.
  • Apply templates, standards, and metadata to ensure consistency for user consumption and support GenAI usage.
• Enable Line of Business Authoring through Onboarding and Ongoing Support
  • Support onboarding of new LOBs into the KM platform.
  • Provide guidance on authoring standards, templates, structure, and best practices for AI‑ready content.
  • Facilitate working sessions to help SMEs successfully publish content.
• GenAI Support & Optimization
  • Support and refine AI-enabled capabilities, including AI‑generated draft content, content similarity, staleness detection, smart tagging, and performance insights.
  • Assist with prompt design, tuning, and testing of GenAI outputs for accuracy and consistency.
  • Monitor performance and recommend improvements.
• Testing & System Support
  • Execute testing on content workflows and GenAI capabilities.
  • Troubleshoot issues and support root cause analysis.
  • Ensure adherence to system requirements and user expectations.

• Strong written and oral communication skills.
• Strong communication skills across technical and business audiences.
• Analytical thinking and problem‑solving ability.
• Experience with knowledge management or enterprise content platforms.
• Familiarity with Agile delivery practices.

• Experience working with GenAI tools or AI‑enabled workflows.
• Experience with content systems, platforms, or structured documentation.
• Experience in regulated environments (banking, financial services, healthcare, etc.).

• Ability to work across multiple priorities and stakeholders.
• Strong attention to detail and quality.
• Technical curiosity and ability to learn evolving AI capabilities.
• Facilitation and stakeholder support skills.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.