Desktop Support; Internship

Job Overview

Location:

4900 Tiedeman Road, Brooklyn, Ohio.

Duration: 2‑month internship with potential extension based on performance.

Start Date:

September 3, 2024.

Full‑time, onsite.

• Image, configure, install, and troubleshoot laptops, desktops, monitors, and other equipment for Key Bank employees.
• Package and ship devices to domestic and international locations.
• Maintain accurate inventory of hardware, track lifecycle, and process returned equipment.
• Provide desk‑side support and resolve support requests for internal IT assets.
• Ensure compliance with Windows 11 imaging standards and support Windows, macOS, and associated applications.
• Use SCCM to provision applications and maintain desktop environment.
• Follow documented guidelines, meet SLAs, and communicate effectively with end users.

• Full‑time onsite availability during the fall term.
• Currently enrolled in (or holding a degree in) computer science or business coursework.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work positively in a customer‑oriented team environment.

• Experience in a computer support environment.
• Hardware configuration, troubleshooting, and repair expertise.
• Network connectivity configuration, including mobile computing.
• Knowledge of information security best practices.
• Creative problem‑solving and ownership mentality.

• Support Key Bank computer platforms across corporate, campus, and data center locations.
• Participate in projects within scope, budget, and timeline.
• Track corporate IT assets throughout the computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using Microsoft System Center Configuration Manager (SCCM).
• Support desktop and mobile operating systems.
• Deliver high‑level customer service to internal clients.
• Maintain clear documentation and collaborate with team members.
• Adapt to new procedures and continuously learn.

Hourly rate: $20.00 per hour. This internship is not eligible for H‑1B visa sponsorship.

Eligible for the standard Key Bank benefits package. For a list of available benefits, please refer to the Key Bank benefits portal.

Key Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Job Posting Expiration Date:
August 4, 2026.