Debit Card Technology Manager

Location:

4910 Tiedeman Road, Brooklyn Ohio

The Business Technology Manager utilizes technical experience, business acumen, delivery and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology applications meeting the technology and operational objectives of Key Bank's Debit Card Technology platform. This role requires strong vendor relationship management capabilities, partnering closely with third-party technology providers, payment processors, and card network partners to drive strategic alignment and ensuring consistent service delivery while holding vendors accountable to contractual obligations, service level agreements, and production stability standards.

• Manage a technology portfolio generally aligned to the Debit Card domain, including core debit processing platforms, card management systems, vendor tools, and enterprise data integration services supporting debit card operations.
• Utilize technology experience, business acumen, delivery and leadership skills to develop and grow partnerships with line of business/functional leaders - including Consumer Payments, Fraud Operations, and Enterprise Technology - that enable the team to prioritize technology investments and set/receive direction to meet the business' or function's technology needs, while aligning to the enterprise's architectural standards.
• Lead technology initiatives through the project lifecycle using the appropriate methodology - from requirements through development, testing, and implementation - delivering in alignment with applicable measures of success and milestones; this ranges from feature / function improvements through network mandate implementations, and platform modernization efforts.
• Manage the 24/7 production support of debit card applications including vulnerability remediation and risk management to corporate SLAs. Ensure real-time authorization processing, settlement, and card maintenance activities maintain continuous availability and compliance with regulatory standards.
• Manage, develop and ensure the engagement and effective execution team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables.
• Oversee vendor relationships and delivery with critical debit card technology partners including payment processors, card networks, and third-party service providers. Manage vendor performance against contractual SLAs and drive accountability for production stability and project delivery.
• Manage financial stewardship of the debit card technology budget, including project cost tracking, resource allocation, and support of annual planning and business case development.
• Ensure compliance with applicable banking regulations, card network mandates, PCI-DSS standards, and internal risk management and security frameworks. Partner effectively with security, risk, and compliance teams to meet all regulatory obligations.
• Drive debit card technology strategy by staying current on industry trends in general technology, card payments, and fraud prevention. Identify and evaluate emerging technologies and their applicability to Key Bank's debit card ecosystem.
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

• 5+ years of relevant experience (required)
• Experience in the payments industry, particularly card processing, card networks, and/or transaction authorization platforms (preferred)
• Experience managing vendor relationships with payment processors or financial technology providers (preferred)
• Experience dealing with, managing, and adhering to regulatory requirements (preferred)

• Extensive experience with consulting on development and delivery of new or enhanced business applications.
• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Extensive experience with marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization. Specific awareness of the payments/debit card processing landscape, including network rules, fraud trends, and regulatory requirements, is strongly preferred.
• Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient…