Digital II

Job Summary

The Digital II role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. The Digital II is responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.

This role could support digital service, acquisition or commercial capabilities/experiences and report in to the Consumer Servicing, Originations & Wellness, or Commercial Servicing team.

4910 Tiedeman Road, Brooklyn Ohio

The Digital II role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. The Digital II is responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.

This role could support digital service, acquisition or commercial capabilities/experiences and report in to the Consumer Servicing, Originations & Wellness, or Commercial Servicing team.

• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights.
• Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
• Execute initiatives and co-manage or assist on individual backlog items related to complex efforts
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
• Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
• Develop close working relationships with other departments in the company as well as external contacts.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
• OR equivalent experience (required)

• 1+ years (2+) of experience in digital business and/or product development (required)

• Strong analytical mindset, data driven decisioning and insights
• Thought leader and familiar with industry competitive analysis
• Combination of business…