Account Administrator- Group

Location:

Brooklyn, OH – 100 American Rd, Cleveland, OH 44144, USA

Medical Mutual employees must submit their applications through MySource.

Note:
This is a hybrid role requiring 3 days per week on-site in our Brooklyn, Ohio office. Seeking applicants that reside within a 50-mile radius of the Brooklyn, Ohio office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high‑quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Provides administrative support to account managers, brokers and other external and internal areas such as underwriting, membership, claims and customer service for existing accounts in the small group (1‑50 sized) market segment.

Account Administrator – Small Group

• Responds to and coordinates broker inquiries via phone, e‑mail, chat and intake tickets through the CRM system.
• Reviews renewal and add‑on sales submissions for completeness and compliance with underwriting regulations. Follows up with broker and internal areas on any outstanding requirements.
• Processes benefit changes in accordance with departmental policies.
• Assists broker offices and small group customers with maintenance and security issues on the Company’s web based systems.
• Stays current on product and process changes, industry trends, and governmental regulatory changes. Participates in staff meetings and webinars.
• Performs other duties as assigned.

Senior Account Administrator – Small Group

• Responds to and coordinates broker inquiries via phone, e‑mail, chat, and intake tickets through the CRM system. Responds to escalated or more complex issues.
• Reviews renewal and add‑on sales submissions for completeness and compliance with underwriting regulations. Follows up with broker and internal areas on any outstanding requirements. Completes peer review of submissions.
• Processes routine to complex benefit changes in accordance with departmental policies.
• Assists broker offices and small group customers with maintenance and security issues on the Company’s web based systems.
• Develops and maintains process and procedures guidelines. Orients, trains and assists more junior level staff. Helps plan and lead team meetings.
• Participates in special projects and renewal initiatives and/or continuous improvement teams.
• Stays current on product and process changes, industry trends, and governmental regulatory changes and shares information with staff. Participates in staff meetings and webinars.
• Performs other duties as assigned.

Account Administrator – Small Group

• Associate degree in business or healthcare administration, marketing/communications or related field.
• Equivalent combination of education and experience directly related to the role may substitute for a degree.
• 3 years of account management support and/or customer service experience preferably in health insurance and/or working with insurance brokers.

• Familiarity with health insurance products and sales and service operations procedures.
• Basic proficiency with Customer Relationship Management (CRM) systems.

Sr Account Administrator – Small Group

• Associate degree in business or healthcare administration, marketing/communications or related field.
• Equivalant combination of education and experience directly related to the role may substitute for a degree.
• 5 years of progressive account management support and/or customer service experience in health insurance or related industry.

• Knowledge of health insurance products and sales and service procedures (underwriting, stop loss, benefit plan design, funding, and related government regulations).
• Intermediate proficiency with Customer Relationship Management (CRM) systems.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That’s why we offer…