Consumer Consultant - Merchant Sales Enablement

Location:

4910 Tiedeman Road, Brooklyn Ohio

Note:

Applicants within the Key Bank footprint will be considered.

Own the onboarding, training, learning curriculum, sales readiness, and continuous development of all Merchant Services sales employees across Business Banking. Serve as the primary enablement leader responsible for scaling merchant knowledge, improving seller effectiveness, and creating a sustainable learning culture through structured onboarding, recurring education, and train‑the‑trainer programs.

Owns the payments conversation for all of KMS within Business Banking.

• Merchant Services Expertise – deep understanding of the merchant acquiring industry, payment acceptance ecosystem, and consultative merchant sales process; strong knowledge of merchant products, POS solutions, implementation lifecycle, and industry terminology.
• Ability to translate complex merchant concepts into practical, field‑ready learning experiences.
• Learning & Enablement Design – experience designing instructor‑led, virtual, digital, and self‑paced learning programs; create engaging learning journeys that drive behavior change; skill in curriculum architecture, certification development, and adult learning principles.
• Sales Enablement – consultative sales methodologies and sales readiness best practices; developing tools that improve sales conversations, discovery, objection handling, and client recommendations; identify performance gaps and build learning solutions aligned to business outcomes.
• Communication & Facilitation – excellent written and verbal communication, strong presentation and facilitation skills, ability to engage diverse audiences and influence without direct authority across multiple stakeholder groups.
• Content Development & Design – advanced proficiency in Microsoft PowerPoint; create executive‑quality presentations and visually engaging learning materials; simplify complex concepts into clean, intuitive visuals and job aids.
• Technology – Microsoft Office Suite (PowerPoint, Excel, Word, Teams), Learning Management Systems (Keys2
  
  Learn or comparable LMS), Virtual learning platforms, AI productivity tools (Microsoft Copilot, ChatGPT, or equivalent).

• Minimum of 5 years in Merchant Services, Payments, Sales Enablement, Learning & Development, or related field.
• Experience supporting remote sales organizations.
• Experience partnering with Product, Sales Leadership, Marketing, and Operations.
• Experience managing enterprise learning programs from strategy through execution.
• Knowledge of Key Bank Business Banking and Merchant Services.
• Strategic thinker with strong business acumen; naturally curious and committed to continuous learning.
• Highly organized with exceptional project management skills and a self‑starter who thrives in a fast‑paced, evolving environment.
• Creative problem solver; strong attention to detail and commitment to high‑quality deliverables.
• Comfortable navigating ambiguity and building new programs from the ground up.
• Passion for creating exceptional learner experiences.
• Business consulting mindset – partner with senior leaders to identify business challenges and translate them into scalable enablement strategies; use data, field insights, and performance metrics to prioritize learning investments and measure business impact.

Base salary range: $80,000.00 – $ annually. Placement within the pay range may vary based on skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Benefits include a comprehensive benefits package.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Key Bank prioritizes in‑office presence while providing flexible options for roles that can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/21/2026