Security Supervisor

Position Title: Security Supervisor
Department: Security
Reports to: Security Management
FLSA Status: Non-Exempt / Part-Time Hourly
Union Code: Non-Union
Minimum Pay Rate: $26.00
Maximum Pay Rate: $26.00

Join Our Team at Barclays Center! Barclays Center is a dynamic community driven by a shared passion for creating unforgettable live experiences. We are dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

• Genuine Passion for Service
  :
  Desires to exceed guest expectations and create unforgettable experiences. Demonstrates enthusiasm and dedication in providing exceptional service.
• Strong Teamwork Abilities
  :
  Enjoys collaborating effectively with colleagues and partners. Builds and nurtures strong relationships within the team.
• Adaptability
  :
  Handles unexpected challenges with flexibility and composure. Quick to adjust to changes in the environment to ensure guest satisfaction.
• Effective Communication Skills
  :
  Listens attentively and responds empathetically to guests and colleagues. Conveys information clearly, confidently, and with warmth.
• Guest-Centric Approach
  :
  Puts guests at the center of all actions and decisions. Anticipates guest needs and consistently exceeds expectations.
• Proactive Problem-Solving
  :
  Identifies and resolves issues creatively and efficiently. Turns challenges into opportunities and takes initiative before problems arise.
• Meticulous Attention to Detail
  :
  Pays close attention to details that contribute to guest satisfaction. Ensures every aspect of service delivery is executed meticulously to maintain high standards.

• Uphold the Security Department’s Prime Directives, focusing on protecting the safety and security of venue guests, employees, and assets.

• Resolve escalated security situations and provide warnings to guests who do not comply with venue policies.

• Assist with directional and informational inquiries and document all incidents.

• Represent Barclays Center and the Security Department in an exemplary manner.

• Apply logical thinking to address practical problems and perform varied and complex tasks efficiently.

• Deploy staff for events, assigning shifts, breaks, and necessary equipment.

• Train staff in basic guest service and security skills and monitor interactions with venue guests, clients, artists/athletes, and employees.

• Provide leadership, guidance, mentorship, and timely feedback. Communicate escalated employee issues and administer performance reviews, counseling, and disciplinary documentation as needed.

• Supervise building posts, conduct daily inventories, perform equipment checks, and coordinate with service providers.

• Assist with updating SOPs and maintain knowledge of fire alarm, ISS, access control, and visitor management systems.

• Enforce hourly building patrols and ensure safe evacuation procedures.

• Available to work flexible hours, including evenings, weekends, and holidays.

• High School diploma or equivalent required.

• Previous security experience with a valid NYS Security Guard Card License and F03 Fire Guard license.

• Experience in a sports/entertainment facility or law enforcement preferred.

• At least 1-2 years of supervisory experience.

• Ability to multitask, maintain relationships with building personnel, guests, visitors, clients, and vendors.

• Successful criminal background check and employment verification.

• Strong teamwork etiquette, adaptability, grooming, and professionalism.

• Ability to lift, carry, push, pull up to 50 pounds and walk/stand and climb stairs for more than 4 hours.

• Interpersonal and Communication Skills
  :
  Written and verbal in English.
• Basic Computer Skills
  :
  Proficient in Microsoft Office (Outlook, Word, Excel).
• Professional Reporting
  :
  Ability to write reports and send grammatically correct emails.
• Ethical Conduct
  , Teamwork Orientation
  , Customer/Client Focus
  , Stress Management
  , Composure
  , Communication Proficiency
  , Technical Capacity
  .