Inspection and Service Scheduling Coordinator

Overview

Beach Lake Sprinkler, a subsidiary of the DU Family of Companies, was founded in 1992 and is a well-rounded fire protection company with two offices:
Beach Lake, PA and Brooksville, FL. We excel in new construction, renovation, retrofit, and service work for warehouse, distribution, pharmaceutical, hospital, nursing home, industrial, residential and retail markets.

Due to increased growth, we are looking to add an Inspection and Service Scheduling Coordinator to our Brooksville, FL team. In this role, you will be responsible for keeping the inspections and service work scheduled and on track, plan out the coming week(s) / month(s) work for the technicians and assist / support the departments operations. We are looking for someone who is customer-focused, results-driven, has strong communication and organizational skills.

• Scheduling service and inspection for fire alarm and sprinkler technicians
• Relaying information to and from customers, field technicians, and supervisors
• Entering service work orders and field quotes
• Contact customers via phone and /or email to schedule inspections
• Maintain positive customer relationships
• Works closely with the Inspection & Service team both office and with Inspectors/Techs
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s)
• May assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
• Familiarization with customer accounts
• Familiarization with types of sprinkler systems and time frames for inspections

• A pleasant and professional demeanor with the ability to multi-task
• A strong customer focus with the ability to follow task through to completion
• Ability to work independently and exercise judgment in both regular and unique situations
• Strong problem-solving skills
• Excellent written and oral communication skills
• Knowledge of Microsoft Office products
• Ability to be flexible and handle scheduling changes

• High School Diploma/GED or Higher
• One to two years of experience in office admin
• Scheduling/dispatching experience a plus but not required

• Valid driver’s license

• Office environment with moderate noise levels
• Mostly sedentary role with the need to move about the office to file, copy, scan and fax
• Ability to be on the phone and computer consistently throughout the day

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

• Competitive Compensation:
  We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package:
  Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family:
  The Davis-Ulmer Family of the Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group:
  As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships:
  Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match:
  We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

DAVIS-ULMER'S ENDURING

PURPOSE:

"To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.