Reservations Agent

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot Citrus Farms is Cabot’s first American property. It spans 1,200 acres of pristine natural beauty in Florida’s Central-West region, known as the Nature Coast. The property features dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss‑covered oaks. With two 18‑hole golf courses, one 10‑hole course, an 11‑hole par‑3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real‑estate opportunities, elevated food and beverage experiences, and off‑course activities that include a Sport Club, a fishing pond, sports courts, and a future Pool and Racquet Club.

As a Reservationist, you will be a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world‑leading golf destinations. Your knowledge of reservation systems and processes – combined with attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members, a travel destination for our partners, and guests.

You will maintain a daily presence on‑site and build strong relationships with team members, community stakeholders, guests, and prospective real‑estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard and acting as an ambassador and role model of exceptional service.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, including coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organize and catalog CRM data, including guest information and relevant questions and preferences.
• Possess proficiency with all systems and software.
• Proficiency with all systems and processes to be able to train the Reservations team members.
• Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
• Comfort with upselling and promoting a variety of premium products.
• Address and resolve guest service issues in a positive manner.
• Block special request reservations, VIP reservations, and/or room assignments.
• Maintain and organize both hotel and guest information, whether on a computer or regular file system.
• Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Bachelor’s degree or equivalent working experience required.
• Strong ability to multitask and complete multiple assignments simultaneously.
• At least 1 year of Reservations Agent experience or other hospitality‑related experience is required.
• Familiarity with PBX…