Reservations Agent

Full Time Clerical Brooksville, FL, US

Salary Range: $15.00 To $16.00 Hourly

As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. Your knowledge of reservation systems and processes – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, including coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organize and catalog CRM data, including guest information and relevant questions and preferences.
• Possess proficiency with all systems and software.
• Use all systems and processes to train the Reservations team members.
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
• Comfort with upselling and promoting a variety of premium products.
• Address and resolve guest service issues in a positive manner.
• Block special request reservations, VIP reservations, and/or room assignments.
• Maintain and organize both hotel and guest information, whether on a computer or a regular file system.
• Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Bachelor’s degree or equivalent working experience required.
• Strong ability to multitask and complete multiple assignments simultaneously.
• At least 1 year of Reservations Agent experience or other hospitality-related experience is required.
• Familiarity with PBX operations and internal guest communication systems a plus.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Takes a proactive approach towards decision-making and resolving challenges.
• Takes initiative and makes suggestions to solve problems.
• Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
• Experience in a golf property preferred.
• Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
• Must possess proficient computer skills, including Microsoft Word, Outlook, Excel, and internet.
• Comprehension of the reservation sales process.
• Analytical approach to problem solving.
• Dynamic, enthusiastic, and innovative leader who thrives under pressure.
• Skilled in service recovery, consistent guest follow and follow through.
• Ability to maintain confidentiality and discretion, especially with high-profile individuals.

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
• Ability to work long hours sitting or standing at a desk in an office setting.
• Ability to answer phones and wear an appropriate phone headset to maintain functionality and privacy on calls.
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Employee Discount Program
• And much more!

Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.