Customer Service Representative

Salary : $37,648.00 - $39,728.00 Annually
Location : Spring Hill, FL
Job Type: Full-Time
Job Number:
Department: Hernando County Tax Collector
Division: Customer Service
Opening Date: 06/09/2026
Closing Date: 6/21/2026 11:59 PM Eastern

JOB SUMMARY

Clerical work involving considerable contact with the general public in registering and processing title transfers for vehicles, mobile homes and boats; issuing hunting, fishing licenses and concealed weapons license application; assisting in tax related work; conducting examinations for motor vehicle driving licensure and processing reports.
JOB DUTIES

Note:

Depending on assigned area of responsibility, employees in this position may perform some or all of the activities described below.

Ability to perform the following, with or without a reasonable accommodation under the ADA:

• Assist the public in person using current technology available.
• Process motor vehicle and driver license transactions. Issue hunting and/or fishing licenses and concealed weapon license applications.
• Administer written and vision examinations for driver license applicants.
• Collect and process payments for customer transactions.
• Enter data correctly and consistently into computer terminal. Assure that required forms, documents, signatures, etc. are present, prior to completing transaction. Verify  and odometer readings.
• Process affidavits, registrations and forms. Type title transfers, corrections, replacements.
• Operate normal and specialized office equipment.
• Balance cash drawer and related reports.
• Provide excellent customer service to the public.
• Restock workplace with forms, decals, license plates and other required items.
• Assist in maintain a clean and orderly workplace/office.
• Process current and delinquent tax payments.
• Work independently.
• Process both motor vehicle and driver license transactions.
• Perform related work as required.

EDUCATION, TRAINING & EXPERIENCE

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• One (1) year experience in customer service duties involving public contact.

* A comparable amount of education, training, skills or experience may be substituted for the minimum qualifications.
LICENSES, CERTIFICATIONS OR REGISTRATIONS

• Valid Florida driver license.

SPECIAL NOTE
In accordance with Florida Statutes 322, a minimum age of 21 years is required for employees assigned to conduct driver license road examinations.
ESSENTIAL SKILLS AND QUALIFICATIONS
Knowledge of:

• Cashiering and money handling.

Ability to:

• Demonstrate proficiency in office policies and the laws, regulations, practices and procedures.
• Understand and carry out oral and written instructions.
• Maintain records and prepare forms.
• Make mathematical calculations with speed and accuracy.
• Operate a keyboard, calculator and computer with speed and accuracy.
• Establish and maintain effective working relationships with co-workers, and the general public.
• Communicate effectively with others in written and oral form.
• Read for comprehension.

Skills:
Ability to perform the following, with or without a reasonable accommodation under the ADA:

• Sit or stand for extended periods of time.
• Retrieve and distribute license plates, forms and related items.
• Travel to and from vehicles; walk, climb steps and lean over/in vehicle to verify Vehicle Identification numbers.

• Lift and carry up to 30 pounds.

Benefits Include:

• Employer contribution towards Health Insurance, Long-term Disability, Life Insurance, EAP
• CareATC Wellness Clinic
• Paid time off
• Paid holidays
• Employer contribution to the retirement account through the Florida Retirement System (FRS)
• Employer offer Short-term Disability and Dental Insurance
• Additional group benefits available
• Tuition reimbursement

01

Why do you want to leave your current employment?
02

Describe your experience working in a team environment.
03

Describe your customer service experience.
04

What is your tested typing speed?

• less than 20 words per minute
• 20-29 words per minute
• 30-39 words per minute
• 40-50 words per minute
• More than 50 words per minute

05

Do you have a High School diploma or GED?

• Yes
• No

06

How do you handle difficult customers?
Required Question