Reservations Agent

Cabot

Cabot is a global developer and operator of world‑class golf destinations with a growing portfolio of six Cabot properties and four Cabot‑managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot‑managed properties in the U.S., including Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination‑inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot’s first American property, Cabot Citrus Farms, spans 1,200 acres of pristine natural beauty in Florida’s Nature Coast. The property features dramatic elevation changes, sandy soil, and rolling hills topped by sand pines, palmetto trees, and century‑old moss‑covered oaks. With two 18‑hole golf courses, one 10‑hole course, an 11‑hole par‑3 course, and an unparalleled practice facility, Cabot Citrus Farms is an ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off‑course activities that include a Sport Club, a fishing pond, sports courts, and a future Pool and Racquet Club.

As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world‑leading golf destinations. Your knowledge of reservation systems and processes combined with attentiveness, efficiency, and commitment will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners and guests.

You will maintain a daily on‑site presence and build strong relationships with team members, community stakeholders, guests, and prospective real‑estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard and acting as an ambassador and role model of exceptional service.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, including coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organize and catalog CRM data, including guest information and relevant questions and preferences.
• Possess proficiency with all systems and software.
• Train Reservations team members on systems and processes.
• Collaborate closely with the Reservations Coordinator in a team environment.
• Maintain strong knowledge of resort and area offerings, promotions, and offers, and make recommendations and dynamic suggestions for guests.
• Communicate effectively both verbally and in writing with internal and external guests and other departments.
• Handle upselling and promotion of premium products.
• Address and resolve guest service issues positively.
• Block special request and VIP reservations and/or room assignments.
• Maintain and organize both hotel and guest information, both on a computer and a regular file system.
• Answer reservation questions for employees of other departments, including Front Office, Sales & Marketing, Golf Operations, and Executive Office.
• Work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Bachelor’s degree or equivalent working experience required.
• Strong ability to multitask and complete multiple assignments simultaneously.
• At least one year of Reservations Agent experience or other hospitality‑related experience is…