Dispatcher, Customer Service​/HelpDesk

Service Coordinator

VP Coffee, a Smart Care Equipment Solutions company, is a fast-growing nationwide service company specializing in coffee and espresso technology. We are currently seeking a skilled Service Coordinator to provide support to field personnel and deliver best-in-class customer support for national and local clients. Candidates need experience in dispatch/routing, possess excellent analytical and organizational skills, and have the ability to multitask in a fast-paced environment.

Responsibilities:

• Facilitate coffee equipment repair for national clients such as Franke, Schaerer, McDonalds, Dunkin, and more
• Monitor service calls and technicians for an assigned geographical region to ensure Service Level Agreements (SLA) are met
• Work hands-on with field supervisors to ensure service calls are dispatched properly and efficiently
• Provide support to field technicians and service agents – work order management, facilitate technical support, etc
• Communicate professionally with client management and store partners to ensure all service requirements are met
• Process customer service requests and inquiries via phone and email

Requirements:

• High School Diploma or equivalent
• 2-4 years' proven experience in a dispatch or service coordinator role is required
• Ability to work in a rapidly changing environment, both independently and as a team
• Excellent verbal & written communication and professional customer service skills are a must
• Strong time management and multitasking skills
• Must be reliable, punctual, and maintain good attendance
• Proficiency with Outlook, Excel, Word, and the ability to learn new software platforms

About Smart Care Equipment Solutions:

Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the food service industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.