Reservations Agent

Overview

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including:
Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Citrus Farms

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. Your knowledge of reservation systems and processes – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests.

You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard and acting as an ambassador and role model of exceptional service.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, including coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
• Possess proficiency with all systems and software.
• Proficiency with all systems and processes to be able to train the Reservations team members.
• Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
• Comfort with upselling and promoting a variety of premium products.
• Address and resolve guest service issues in a positive manner.
• Block special request reservations VIP reservations and/or room assignments.
• Maintain and organize both hotel and guest information, whether on a computer or regular file system.
• Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
• Must be available to work a varied schedule as needed based on occupancy levels…