Concierge

Cabot

Cabot is a global developer and operator of world‑class golf destinations with a growing portfolio of six Cabot properties and four Cabot‑managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot‑managed properties in the U.S., including Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination‑inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central‑West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century‑old moss‑covered oaks, the unique landscape is enchanting. With two 18‑hole golf courses, one 10‑hole course, an 11‑hole par‑3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off‑course activities that include a Sport Club, a fishing pond, and sports courts, with a pool and racquet club coming in the future.

As a Cabot Concierge, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world‑leading golf destinations. Our Cabot Concierge serves as the primary contact for our guests following their booking confirmation, assisting with all details in preparation for the guests’ visit to CCF. The Concierge team members are dedicated to curating a memorable experience by creating personalized itineraries, upselling and communicating various amenities and offerings to enhance their stay, ensuring all preferences for activities, dining, and transportation are properly communicated internally for planning as well as externally to the guests.

As a Cabot Concierge, you will be responsible for communicating with guests in‑person, over the phone, email and other digital platforms between the time their booking is confirmed, until the guest checks out and departs CCF. The Ambassador Team plays a crucial role in maintaining the operational flow of the entire guest experience, ensuring that every guest interaction is handled with professionalism and warmth.

• Serve as an ambassador for the property, handling all details of the guest(s) stay with a strong attention to detail throughout the planning process.
• Upsell and communicate accurate information about activities, food and beverage accommodations/reservations, additional tee‑times or golf experiences and answer any questions about the resort offerings.
• Book itinerary for all incoming guests.
• Assist with post‑reservation billing preferences and rooming lists.
• Possess proficiency with all systems and software: OPERA, Agilysys, Canary, Medallia and more.
• Respond promptly and professionally to incoming inquiries via phone, email and other online platforms.
• Respond to guest surveys.
• Input, process, and confirm any booking details and payment in the property management system (OPERA), ensuring all aspects of the bookings for any upsells are handled efficiently and accurately.
• Send guests confirmations for any bookings and create, edit and confirm guest itineraries internally and externally.
• Manage cancellations by processing any applicable refunds or communicating and implementing any penalties according to the cancellation policy with care.
• Maintain strong knowledge of resort and area…