Front Desk Agent

Cabot is a global developer and operator of world‑class golf destinations with a growing portfolio of six Cabot properties and four Cabot‑managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot‑managed properties in the U.S., including Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central‑West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century‑old moss‑covered oaks, the unique landscape is enchanting. With two 18‑hole golf courses, one 10‑hole course, an 11‑hole par‑3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off‑course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world‑leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check‑in and check‑out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience.

The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot’s high standards of hospitality.

• Tending to guests' complaints and questions and providing exceptional customer service.
• Provide information about the resort, its amenities, and the local area.
• Explain resort policies and procedures to guests.
• Assist with activities including bookings, appointments, phone calls, and emails.
• Coordinate with the reservations and golf teams to handle overbooking situations.
• Verifying that accurate room status information is maintained and effectively communicated.
• Communicate guest preferences and special occasions to relevant departments.
• Resolving guest problems quickly, efficiently, and courteously.
• Following all cash‑handling, check‑cashing, and credit policies.
• Upholding the resort’s commitment to hospitality.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Reviewing daily front office work and activity reports generated by Night Audit.
• Reviewing Front office logbook and Guest feedback forms daily.
• Ensuring that the front desk and reception area are kept clean and organized.
• Contribute to pre‑opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.

• Minimum 1 year of Front desk experience; preferably at a high‑end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Exceptional organizational skills and demonstrated ability to multi‑task and prioritize in a fast‑paced work environment.
• Must be self‑directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing…