Front Desk Agent

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2 days ago Requisition

Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including:
Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Citrus Farms

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. W ith two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure.

In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future .

Position Overview

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience.

The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot’s high standards of hospitality.

Key Responsibilities

• Tending to guests' complaints and questions and providing exceptional customer service.
• Provide information about the resort, its amenities, and the local area.
• Explain resort policies and procedures to guests.
• Assist with activities including bookings, appointments, phone calls, and emails.
• Coordinate with the reservations and golf teams to handle overbooking situations.
• Verifying that accurate room status information is maintained and effectively communicated.
• Communicate guest preferences and special occasions to relevant departments.
• Resolving guest problems quickly, efficiently, and courteously.
• Following all cash-handling, check-cashing, and credit policies.
• Upholding the resort’s commitment to hospitality.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Reviewing daily front office work and activity reports generated by Night Audit.
• Reviewing Front office logbook and Guest feedback forms daily.
• Ensuring that the front desk and reception area are kept…