Triage RN; Not REMOTE; Pinellas; HPH Hospice

Position: Day Triage RN (Not REMOTE) (Pinellas) (HPH Hospice)
It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Job Profile Summary

Benefits day 1 &mileage PAID

Flexible to a Sun-Thursday or Tuesday-Saturday schedule.

Role:

The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources. This position is not REMOTE.

Qualifications:

* Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.

* Minimum of one (1) year nursing experience; hospice or hospital experience preferred

* Active BLS for healthcare professionals from the American Heart Association or Red Cross.

* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred

* Excellent critical decision making and problem-solving skills

* Excellent clinical and assessment skills

* Ability to use equipment with visual and auditory mechanisms

* Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines

* Ability to effectively handle stressful situations professionally and calmly with exceptional customer service

* Strong patient service skills

○ Information seeking / probing skills

○ Accurate knowledge transfer

○ Listening, understanding, and responding

* Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits

* Ability to work in a cooperative team environment

* Able to exhibit a sense of urgency in daily work activities

* Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills

* Available to work shifts to accommodate extended hours of operation as scheduled

* Ability to perform sedentary work with frequent interruptions

* Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

* Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

Competencies:

* Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

* Represent the Company professionally at all times through care delivered and/or services provided to all clients.

* Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.

* Comply with Company policies, procedures and standard practices.

* Observe the Company's health, safety and security practices.

* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

* Use resources in a fiscally responsible manner.

* Promote the Company through participation in community and professional organizations.

* Participate proactively in improving performance at the organizational, departmental and individual levels.

* Improve own professional knowledge and skill level.

* Advance electronic media skills.

* Support Company research and educational activities.

* Share expertise with coworkers both formally and informally.

* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

* Triages phone calls and ensures that callers' needs are met efficiently using excellent customer service skills.

* Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.

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