Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5401)

Job Category
: OPS - In-Store Game Stop

Requisition Number
: FULLT
043287

Full‑Time

On‑site

Brooksville, FL 34613, USA

At Game Stop, we commit to providing exceptional service and the latest in gaming products to our customers. As a leading global retailer, we deliver a wide range of gaming merchandise and strive to create unforgettable experiences for gamers worldwide.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions quickly, and recommend appropriate items.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point‑of‑Sale computer system and provide excellent service.
• Respond to guest comments and phone calls courteously and professionally; use the provided greeting and, if needed, elevate issues to the Store Manager.
• Promote Game Stop’s guest benefits such as title reservations, trade‑in, and Pro Rewards loyalty programs.
• Assist the Store Manager with setting guest service expectations for associates and conducting training in policies, procedures, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance to align with guest service expectations.
• Maintain timely recognition and feedback for associates; input written feedback into the Workday/HR system.
• Ensure associates complete onboarding, job training, and compliance training before shifts.
• Schedule store associates, enforce scheduling guidelines, and supervise staffing levels.
• Approve payroll, manage paid time off, and verify associate compensation.
• Keep all store areas clean, organized, and merchandised per company guidelines.
• Fulfill and ship Omni‑Channel orders daily.
• Control inventory and protect company assets through loss prevention measures.
• Support store team in exceeding sales, profit, and shrink goals and complete administrative duties.
• Count, balance, and reconcile daily transaction totals; manage closeout paperwork, cash, and bank deposits.
• Verify shipments, handle discrepancies, and conduct inventories.
• Process defectives, recalls, and stock pulls accurately.
• Maintain safety awareness for associates and guests; report injuries promptly.
• Maintain store records and ensure manuals are current.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Adhere to Game Stop policies, the Associate Handbook, Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work in the United States.
• Minimum 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Preferred experience:
  
  at least 6 months retail management and 2 years retail sales, guest service, or management.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine, individualized assistance to every guest.
• Strong verbal and written communication; bilingual English/Spanish preferred.
• Perform well in a fast-paced, changing environment.
• Work independently and collaboratively; meet performance expectations.
• Basic mathematics and alphabetizing skills.
• Complete paperwork accurately.
• Follow written, oral, or diagram instructions.
• Execute financial tasks per company policy.
• Work flexible schedule, including nights, weekends, and some holidays; availability 3 days/week.
• Handle pressure, adapt to stress, problem‑solve creatively.
• Reliable, trustworthy, good judgment.
• Work alone; stand and move throughout store up to 12 hours.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift up to 30 lbs.
• Acquire awareness of military ranks for positions on military bases, if applicable.

Full‑time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and other incentives may apply.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Game Stop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions and needs.