Field Service Technician - Heavy Equipment

Primary Job Role

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisor’s position temporarily, as necessary.
• Performs other duties as assigned.

• Safety – fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills – Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
• Communication – Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Information Gathering – Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness.
• Takes Initiative – Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner.
• Results Oriented – Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
• Adaptability – Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations.
• Credibility – Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments.
• Personal Development – Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.

Formal

Education:

High School diploma or GED

Experience: 5-6 years

Required Credentials: Valid Driver’s License;
Successfully completed all required training curriculum to be designated Service Field Tech I;
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Job requirements frequently change requiring re‑training once or more per year.

Problem Solving: Job requires complex problem solving skills in a dynamic environment. Independent research and…