Verification of - Quality Auditor

Position: Verification of Employment - Quality Auditor
WHO WE ARE:

Xactus (pronounced 'Zac-tus') is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 2 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.

We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

WHO YOU ARE:

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

THE BENEFITS WE OFFER:

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: 'The people I work with treat each other with respect,' 'I feel accepted by my coworkers,' and 'The person I report to cares about me as a person.'

Xactus offers medical, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs through our benefits carrier, 401k plan with a company match, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more.

SUMMARY:

The VOE Quality Auditor plays a crucial role in ensuring the accuracy and efficiency of our team's response to customer verification requests. This is a vital position in maintaining our company's reputation for excellent customer service. Our VOE Quality Auditor will be responsible for carrying out in- depth review of manual verifications and effectively communicating results to our team members. This role focuses specifically on auditing Verification of Employment (VOE) requests to ensure accuracy, completeness, and compliance with internal standards and client requirements prior to final delivery.

This hours for this position are M-F: 12:30pm - 9:00pm EST

ESSENTIAL FUNCTIONS:

The following is a list of essential functions, which is subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform detailed audits of Verification of Employment (VOE) requests, ensuring accuracy of employment data including employer identification, income, tenure, and supporting documentation.
• Validate that VOE processors followed all required workflows, verification methods, and documentation standards prior to completion.
• Identify discrepancies, anomalies, or potential quality risks within completed verifications and ensure they are clearly documented and escalated as needed.
• Ensure all audited files meet internal quality standards and client-specific requirements prior to final delivery.
• Perform audits within defined turnaround times to support in-line, pre-delivery quality control processes tied to SLA performance.
• Maintain a strong understanding of employment verification methods (verbal, written, third-party vendors) and associated risk considerations.
• Ensure adherence to all applicable data privacy, security, and regulatory requirements when handling borrower employment and income information.
• Conduct and manage the quality review process of completed customer requests and responses.
• Maintain an in-depth knowledge of assigned area specific verification procedures.
• Liaise with team members to provide feedback and quality improvement suggestions.
• Stay updated on industry trends and emerging quality assurance practices to ensure continuous improvement within the department

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• A minimum of a high school diploma is required, associate or bachelor's degree is preferred.
• 1-3 years of experience in mortgage verifications, VOE processing, or quality control/audit functions preferred
• Prior experience reviewing or completing Verification of Employment (VOE) requests, income validation, or borrower employment documentation strongly preferred
• Familiarity with mortgage lending processes, third-party verification methods, and employment…