IT ​/ Desktop Services Specialist with Security Clearance

DCCA is a veteran-owned IT business specializing in providing innovative solutions to various government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at:  IT / Desktop Services Specialist Candidate must have an active TS/SCI to be considered. For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure.

With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA's successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters. Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships.

As a veteran owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people first mentality and a dedication to excellence. Key Tasks:
* Provide Tier I, II, and III technical support for Windows and Linux desktop and laptop systems, mobile devices, printers, and peripheral hardware.
* Troubleshoot and resolve Windows and Linux operating system issues, Microsoft 365, Office applications, browsers, VPN, and common enterprise software issues.
* Install, configure, image, deploy, maintain, and upgrade Windows and Linux desktop and laptop computers.
* Perform software installations, updates, patch management, and operating system maintenance for Windows and Linux environments.
* Configure and troubleshoot Active Directory and Linux authentication services, including user accounts, permissions, security groups, and access controls.
* Support enterprise endpoint management solutions and Linux system administration tools where applicable.
* Collaborate with Windows, Linux, server, network, cybersecurity, and cloud teams to resolve cross-functional technical issues. Tier Expectations Tier II
* Perform advanced troubleshooting of Windows and Linux operating systems, enterprise applications, network connectivity, and endpoint management solutions.
* Support Windows and Linux workstation imaging, deployments, configuration management, and lifecycle maintenance.
* Mentor Tier I technicians and assist with incident resolution. Tier III
* Resolve complex Windows and Linux operating system issues requiring advanced diagnostic skills.
* Perform root cause analysis, system optimization, performance tuning, and implement permanent corrective actions.
* Support enterprise Windows and Linux infrastructure projects, operating system upgrades, automation efforts, and process improvements.
* Develop technical documentation and serve as the primary technical escalation resource for desktop support teams.

Required Skills:

Experience providing desktop support in an enterprise environment.
* Working knowledge of:
* Microsoft Windows 10/11
* Microsoft 365
* Active Directory
* TCP/IP networking
* DNS/DHCP
* VPN technologies
* Printer and peripheral support
* Hardware diagnostics and repair
* Experience using enterprise ticketing systems such as Service Now, Jira, or similar.
* Excellent troubleshooting, analytical, organizational, and customer service skills.
* Strong written and verbal communication skills.

Physical Requirements
* Ability to lift and transport computer equipment up to 40 pounds.
* Ability to crawl under desks, install hardware, and work in server rooms or office environments as needed.
* Ability to sit, stand, and walk for extended periods. Desired

Skills:

Preferred Qualifications
* Experience supporting Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
* Experience with Power Shell scripting or automation.
* Experience supporting Azure Active Directory (Microsoft Entra ).
* Experience with virtualization…