Billing Assistant

Responsibilities

• Work within the iFortress program to collect pickup and drop off tool data, coordinating with all US district managers to ensure accuracy of quantities on delivery forms.
• Enter reconciled iFortress data into the correct invoicing template.
• Create sales orders in Prophet 21 (Fortress’ ERP system) for all new pads and coordinate with customers for purchase orders when applicable.
• Participate in creating Rebuild Kits in Prophet 21 to ensure invoicing (relieving inventory) can be achieved effectively.
• Maintain constant communication with all customers to resolve all discrepancies and monitor possible invoicing issues.
• Collaborate with Fortress Operations and Accounting teams to ensure accurate invoicing process flow.
• Ensure accurate and timely distribution of invoices to customers.
• Maintain open line of communication with customers’ Accounts Payable departments to capture and communicate any billing changes.
• Communicate with customers’ operations managers to ensure correct billing is invoiced and Fortress’s billable tools match the customer’s billable tool count.
• After invoicing, participate in all AR efforts to ensure timely payment to Fortress and report progress to management.
• Maintain a professional customer‑service mentality, assisting both Fortress’ US districts and customer base.
• Perform additional administrative or clerical duties as assigned.

• High school diploma or equivalent.
• At least 4 years of administrative work experience.
• Experience with ERP systems, accounts receivable, and accounts payable is preferred.

• Working hours to be identified by manager (day shift).
• Effective written and oral communication skills.
• Clear and timely communication in all areas of responsibilities.
• Ability to work well with minimal supervision.

• Build strong customer relationships and deliver customer‑centric solutions.
• Apportion time effectively to complete tasks.
• Provide colleagues with necessary information to complete tasks and eliminate roadblocks.
• Consistently achieve results, even under tough circumstances.

• Basic computer skills – Microsoft Outlook, Word, Excel.
• Data entry proficiency.
• Basic knowledge of filtering, creating pivot tables, etc.