Customer Support Representative - Broussard, LA

Customer Support Representative - Broussard, LA Description

We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.

Come join the Bell Broussard Blade repair team and help ensure the best-in-class service to our customers. In this position, you will provide support to Bell's Component Repair & manufacturing business by serving as a main point of contact for customers and Bell facilities worldwide. As a Customer Support Representative you'll have the opportunity to showcase and grow your customer service skills, leverage your abilities as a team player, and grow your career.

This position is 1st Shift (7:00AM-4:30PM). Monday through Friday on week 1 and Monday through Thursday on week 2 of our standard 9/80 schedule.

This position is onsite in Broussard, Louisiana.

• Provide customer support, including generating quotes and proposals, providing product support, order entry and customer order updates.
• Cultivate customer relationships by providing excellent customer support and communicating customer requirements to the rest of the organization.
• Monitor customer delivery dates and provide updates to customer, management and appropriate production personnel as required.
• Diplomatically resolve customer concerns.
• Monitor customer accounts and verify payment terms are met prior to order shipment.
• Work closely with logistics and global trade compliance team to ensure all necessary customer details for domestic and international shipments are accurate and complete.
• Generate and submit customer invoices.
• Ensure accuracy of Customer Database.
• Generate internal reports and customer account status reports.
• Maintain accurate records and customer files in compliance with governing agencies' requirements.
• Comply with the general upkeep and appearance of the facilities in area of responsibility.
• Promote safety including the safety of coworkers.
• Other duties assigned.

• Strong communication/organizational skills.
• Proficient in Excel with the ability to create reports.
• Must possess the talent required to assist customers and market our products/services in a professional manner.
• Team and Safety driven individual.
• Ability to work with limited supervision.

• High school diploma or GED.
• At least 2 years of customer support/order administrator experience or similar experience required.
• Background in aviation may be a plus.
• Experience with SAP or related systems may be a plus.

• You’ll be off every other Friday with our 9/80 work schedule
• 80 hours of Personal Time Off (PTO)
• 120 hours Vacation time
• 12-13 paid holidays per year
• 6 weeks parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• Access to Employee Resource Groups
• And so much more

It’s time to make your mark on the future of aviation. Join us on this mission, and let’s make history together.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information.