Universal Banker I - Broussard

This position is responsible for providing exceptional customer service by being well-versed in teller work and new accounts as well as handling transactions pertaining to loans, collections and/or exchanges. Serves as a new account representative and teller interchangeably on a regular basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items
• Images proof work through branch capture machine to include reviewing work and making corrections
• Opens various new depository account products and services
• Works with customers to update existing deposit accounts
• Maintains a well-developed, working knowledge of products, services and processes offered
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
• Completes documents for special requests such as direct deposit, wire transfers, stop payments, etc.
• May also provide assistance to lenders by pulling credit bureau checks, flood determinations, OFAC/Combined report from Horizon and creating customer profiles for new banking relationships within Horizon

• Clear and effective verbal, written and interpersonal communication skills
• Excellent analytical and problem-solving skills, ability to diagnose, resolve or escalation to a critical situation

• Basic math and computer skills
• Ability to use multiple computer systems and applications
• Ability to handle multiple priorities simultaneously

None

Standing or sitting for prolonged periods. Adjusting or moving objects up to 20 lbs.

Some travel may be necessary as the need arises.

• High School diploma or equivalent

• Previous teller and cash handling experience preferred
• Previous new account opening experience preferred
• Knowledge of Community First Bank’s products, services and policies
• Knowledge of daily branch, vault and ATM operations
• Maintain knowledge of compliance and regulatory issues as appropriate

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.