IT Systems Assistant

IT Systems Assistant

Location: Broussard, LA

Salary: $53,000.00 – $55,000.00 per year

We are seeking a proactive and technically skilled 2nd Line IT Systems Administrator to join our expanding in‑house IT team. This role is ideal for someone with a strong background in all aspects of IT — including Microsoft 365, Azure, networking, and Active Directory, who thrives in an ever‑changing environment and is passionate about delivering excellent IT services.

• Assist with Group IT projects, including system upgrades, migrations, and deployments.
• Troubleshoot and resolve issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, One Drive).
• Manage and support Azure AD, including user provisioning, group policies, and conditional access.
• Maintain and troubleshoot Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
• Support and maintain network infrastructure including switches, firewalls, and VPNs.
• Escalate complex issues to external support or vendors as necessary.
• Document incidents, solutions, and procedures in the ITSM system.
• Ensure compliance with IT policies, procedures, and security standards.

• Strong knowledge of Microsoft 365 administration and troubleshooting.
• Hands‑on experience with Microsoft Azure, including Azure AD and related services.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs).
• Proficient in managing and troubleshooting Windows Server and Active Directory environments.
• Familiarity with ITIL practices and ticketing systems.
• Excellent problem‑solving and communication skills.
• Ability to work independently and as part of a team.
• Physical installs of networking equipment from network racks to cabling.
• Familiarity with cybersecurity systems including anti‑malware and vulnerability scanning.
• Ability to create and review IT processes / procedures.
• Understanding of Synology storage systems.
• Experience with Power Shell scripting.
• Knowledge of Connect Wise Automate / Fortinet EMS.
• Exposure to cloud security best practices.
• Microsoft certifications (MS-100, AZ-104, or similar).
• Networking certifications (CompTIA Network+ or similar).

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed during the screening process or upon hire. This is a direct‑hire position!