Assistant Executive Director

Job Details

Job Location:

403 - Lincoln Village
- Port Washington, WI 53074

Job Category:
Admin
- Clerical Assistant Executive Director

Lincoln Village Senior Living | Port Washington, WI

Lead with purpose. Support your team. Make a difference every day.

Heritage Senior Living is seeking an organized, compassionate, and hands‑on Assistant Director to help lead the day‑to‑day operations of one of our senior living communities.

• Assist with the overall day‑to‑day operations of the community
• Partner with the Executive Director and Director of Nursing to support resident care, wellness, and life enrichment programs
• Help maintain a clean, welcoming, safe, and well‑operated community
• Assist with community purchasing and budget expectations
• Maintain required inspection, certification, licensing, and survey documentation
• Help identify operational needs and implement solutions
• Serve as a leadership presence throughout the community

• Participate in recruiting, interviewing, hiring, onboarding, training, and development
• Assist with supervising caregivers, CNAs, housekeepers, and other community employees
• Create and maintain employee schedules based on resident and operational needs
• Assist leaders with employee coaching, performance management, and evaluations
• Conduct staff meetings, in‑service education, and new‑hire orientations
• Support accurate and timely payroll processing
• Help ensure appropriate staffing coverage throughout the community
• Promote teamwork, accountability, professionalism, and a positive workplace culture

• Set and reinforce high customer‑service expectations
• Regularly engage with residents and families to understand their experiences and needs
• Visit with residents during meals and throughout the community
• Partner with families and clinical leadership to ensure resident needs can be appropriately met
• Assist with new‑resident move‑ins and ensure required information is completed
• Help ensure the community remains welcoming, comfortable, and presentable
• Respond professionally and promptly to resident and family questions or concerns

• Support phone inquiries, community tours, and prospective resident follow‑up
• Assist with community outreach and relationship‑building efforts
• Help ensure prospective residents and families receive timely and professional communication
• Partner with community leadership to create a welcoming move‑in experience
• Represent Heritage Senior Living professionally within the community

• Assist with regulatory compliance for applicable Independent Living, RCAC, and CBRF operations
• Maintain working knowledge of Wisconsin regulations applicable to CBRFs and RCACs
• Support compliance with OSHA, workers' compensation, safety, and other applicable requirements
• Maintain required regulatory and operational records
• Assist with inspections and surveys and immediately notify appropriate leadership when regulatory or inspecting agencies arrive
• Maintain knowledge of community resources that may support resident needs
• Partner with leadership to identify and address quality or compliance concerns

We’re looking for a leader who is comfortable rolling up their sleeves and helping wherever needed. The ideal Assistant Director can move comfortably between supporting an employee, talking with a resident or family, solving an operational problem, assisting with a tour, and helping leadership keep the community on track.

Successful candidates will demonstrate:

• A genuine passion for working with seniors
• Strong leadership and interpersonal skills
• Excellent customer‑service abilities
• Strong organization and time‑management skills
• Sound…