Member Service Representative

Job Title:

Member Service Representative Job Overview

As a Member Service Representative, you will be the primary point of contact for our valued members, ensuring that each interaction is handled with care and professionalism. You will play a significant role in assisting members with their inquiries, resolving issues efficiently, and providing exceptional service that enhances member satisfaction. Your expertise and friendly demeanor will contribute to a positive experience that aligns with our organization's values and commitment to excellence.

• Serve as a knowledgeable and approachable contact for member inquiries via phone, email, and in-person.
• Provide accurate information regarding services, policies, and member benefits.
• Resolve member issues promptly and effectively, ensuring a high level of satisfaction.
• Update and maintain member records with a keen attention to detail and confidentiality.
• Assist with new member onboarding and facilitate smooth enrollment processes.
• Collaborate with team members to identify opportunities for improved member experiences.
• Participate in regular training to stay informed about product updates and service enhancements.
• Contribute to a supportive and engaging team environment, sharing insights and best practices.

• Strong interpersonal and communication skills.
• Ability to manage and prioritize multiple tasks efficiently.
• Problem-solving skills with a focus on proactive resolutions.
• Previous experience in customer service or a related field preferred.
• Familiarity with customer relationship management (CRM) software is a plus.
• High school diploma or equivalent; additional education or training is beneficial.

• Competitive salary and benefits package.
• Opportunities for career development and advancement.
• A supportive and inclusive work environment.
• Training and resources to help you succeed in your role.

Join our team as a Member Service Representative and help us create a welcoming and supportive environment for all our members. We are excited to meet with candidates who are enthusiastic about improving member experiences and want to make a positive impact within our organization.