Front Desk Customer Service Representative

Member Service Representative

We are seeking a dynamic and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will serve as the primary point of contact for our valued members, providing exceptional service and support to ensure a positive experience. You will play a crucial role in addressing inquiries, resolving issues, and maintaining member satisfaction.

• Greet and assist members in a courteous and professional manner, both in-person and via phone or email.
• Respond promptly to member inquiries, providing accurate information and efficient resolutions to issues.
• Process membership applications, renewals, and updates with attention to detail.
• Educate members on available services, benefits, and programs to enhance their experience and engagement.
• Maintain accurate member records and documentation in our database.
• Handle member complaints and disputes with patience and empathy, ensuring appropriate solutions are achieved.
• Collaborate with team members and other departments to facilitate seamless service delivery.
• Proactively identify opportunities to improve member satisfaction and elevate issues when necessary.
• Stay informed about organizational updates, policies, and industry trends to effectively assist members.
• Participate in ongoing training and development opportunities to improve service delivery.

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service or member support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• A positive attitude and a commitment to providing outstanding member service.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance options.
• Paid time off and holiday schedule.
• Retirement savings plan with company matching.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.

Join our team and contribute to creating a welcoming and helpful experience for our members. We value individuals who are passionate about service excellence and are eager to make a positive impact!