Residential Supervisor

Summary:

The Residential Supervisor provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective program manager and Clinical Supervisor to assist in overseeing the residents' care, programming, activities and other related services to meet their physical, emotional and spiritual needs.

• Accountable for oversight of the Residential Care Specialist staff and assist with the oversight of day-to-day operations, ensuring all shifts are staffed and can accommodate capacity of program.
• Participate in recruitment activities including posting positions, hiring and onboarding new staff.
• Complete introductory and annual evaluations.
• Oversee and ensure patient rounds and patient care notes are being entered into medical records accurately, consistently and timely. Provide needed Residential Care Specialist (RCS) training on rounding.
• Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
• Maintain and assure consistent service delivery for patients in support of and under the direction of clinical programming.
• Develop operational program materials in conjunction with manager/director, i.e., handouts, fact sheets, manuals.
• Offer ongoing training, support and coaching to staff members consistent with system, site and program expectations.
• Participate in the on-call rotation with Manager.
• Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
• Attend, participate, and lead in staff meetings, in-services, and huddles in conjunction with the Manager.

• Participate in multidisciplinary treatment team meetings.
• Participate in community and marketing activities to develop the business.
• Establish, maintain, and encourage strong lines of communication with clinical supervisors and other clinical staff.
• Monitor the safety of the environment.
• Maintain updated knowledge of policies and procedures for patient and employee safety, and emergency or evacuation plans.
• Complete daily rounds for safety (i.e., rounds board, sanitation, Residential Care Center (RCC) and Community Based Residential Facility (CBRF) codes), door lock and alarms.
• Complete maintenance reports.
• Complete the appropriate documents and Qstatim documentation with an employee or visitor has been injured and demonstrate appropriate response.
• Maintain update knowledge in life-sustaining techniques and emergency first aid.
• Maintain the safety and confidentiality of the patient and patient records.

• Evaluate residents and communicate to staff observed safety behaviors to anticipate clinical concerns.
• Intervene appropriately to maintain resident safety.
• Use knowledge of potential indicators of dangerous behavior.

• Report verbally and/or in writing pertinent data to physician and the treatment team as necessary and discern situations requiring immediate attention versus postponement.
• Communicate as necessary with the program manager/director and other treatment team members regarding the residents' treatment and care, both verbally and in writing.
• Facilitate/Participate in the shift-end report per residential guidelines providing pertinent and factual information.
• Daily/Frequent check-ins with census this includes:
• Identifying, understanding and working through barriers to obtaining maximum census.
• Reviewing scheduled discharges and scheduled admissions to ensure efficient scheduling of admissions.

• With new employee orientation and training.
• Provide on-going education, training coaching, coaching sessions and feedback to existing staff.
• Conduct audits and provide feedback.
• Complete 90-day evaluations.
• Engage in coaching and disciplinary process for staff as needed, while keeping the manager informed.

• Participate and aid in the identification of performance improvement projects for residential-related issues.
• Interact with residents, family members, and significant others to reflect excellence in customer service.

• Communicate with the residents in a respectful, caring and encouraging manner to help maintain their dignity and well-being.
• Complete program-specific competencies and training requirements as developed by the program manager/director, clinical coordinator and/or Talent Development.
• Be involved in education and knowledge of the various aspects of treatment approach to recovery and apply these principles to daily interaction with residents.
• Act as line of communication for residents and clinical supervisor when they have questions regarding the philosophies behind the program. Take…