Intake Specialist - NOC - Brown Deer
Listed on 2026-02-22
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Healthcare
Mental Health, Healthcare Administration
The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team.
The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
- Welcome patients and caregivers, ensuring a positive and seamless admission process.
- Collect, verify, and input medical, insurance, and demographic information with accuracy.
- Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
- Register patients and manage documents using the Cerner system.
- Conduct safety checks and assist with belongings searches as needed.
- Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
- Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
- Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
- Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
- Explain insurance coverage to patients and handle related inquiries.
- Provide clear documentation and communicate cases requiring special attention.
- Participate in on-call, weekend, and holiday coverage as scheduled.
Schedule: Sunday to Thursday 9:30 pm-6 am (some flexibility).
Education/Training Requirements- High school diploma or equivalent required. Bachelor’s degree preferred.
Computer skills required, including word processing.
Previous Experience in Insurance, Billing PreferredRecent college graduates who want to pursue a career in mental health are strongly encouraged to apply!
EOE/MFDV
Equal Employment Opportunity and Aff. Action – Rogers Behavioral Health (rogersbh.org)
Total Rewards Package- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
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