Customer Care Representative

The Customer Care Representative (CCR) will serve as the first point of contact for customers and potential customers to provide product/service information, answer questions, and assist in problem resolutions by routing calls to the appropriate department. Your main accountability will be to answer calls on our multiline phone system, ensuring the callers reach their intended parties with expert customer service skills.

CCR’s will be expected to work either first shift (7am-4pm) or second shift (11am-8pm) depending on position availability.
This position is temporary and is expected to last through August 2026.

The compensation for this position will be commensurate with education or work experience.

• Answers, screens, forwards, and routes all incoming phone calls (via Shore Tel system) in a professional manner.
• Provides proactive customer outreach and service including resolving customer complaints.
• Collects and analyzes customer feedback
• Maintains digital records of contact with customers and the outcomes of their interactions
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem

• Education:
  
  High school diploma
• Minimum one year in an office environment;
  Experience working with word processing, spreadsheets, printers, copiers, scanners, faxes, and call forwarding systems desired.

• Dedication to customer satisfaction;
  Friendly & professional customer service (internal & external); exceptional interpersonal and communication skills.
• Experience answering multi-line phone and routing calls to appropriate people
• Excellent written and verbal communication skills.
• Basic knowledge of computer software and office systems. Customer Relation Management (CRM) and Microsoft Office skills preferred.

If you feel you don’t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.

• Generous bi-weekly pay
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Valuable Employee Training Program(s)