Client Services Representative

Client Service Representative

Client Service Representative (CSR) will serve as a single point of contact for Radial clients, managing day‑to‑day communications between assigned client groups and Radial for all fulfillment needs and interacting with clients and site leadership on a daily basis via email, phone, text, etc.

• Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director.
• Assisting customers in resolving all questions and issues.
• Trouble‑resolution root cause both operational and systemic, with internal escalation & communication as required.
• Making sound business decisions and resolving escalated customer issues in a professional manner.
• Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience; communicate these points effectively to site leadership.
• Providing exceptional service by assisting customers via phone, email, chat, and text.
• Processing requests in customer service, escalation, and other queues correctly and efficiently.
• Managing projects with minimal supervision.
• Following up on status issues forwarded to other Radial personnel to ensure client and customer's concerns are addressed promptly.
• Solving issues through research (system, operational, collaborating with customer and leadership, etc.) as much as possible.
• Assisting with floor support.
• Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc.).
• May be required to complete other duties as assigned.

• Experience in a warehouse setting.
• Strong interpersonal and communication skills – both within the company and with customers.
• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
• Knowledge of department processes and SOPs.
• Collaborative approach and excellent problem‑solving ability.
• Strong attention to detail and ability to meet deadlines.
• Superior written and oral communication skills, coupled with technical acumen.
• High School diploma or equivalent.
• Strong Microsoft Office Suite skills (Word, Excel, Outlook, Teams).
• Flexibility to work a non‑traditional schedule year‑round, including extended hours.
• Must be able to hear and understand verbal instructions.
• Must possess the capability to walk or stand for extended periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to climb stairs, bend, stoop, kneel and grasp products.

• This position is not remote.
• Up to 5% travel may be required.

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance, disability, and employer HSA funding.
• Family planning coverage, including Fertility & Adoption benefits.
• 401K matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state, or local law. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.