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Lead Customer Service Advisor
Job in
Brownsburg, Hendricks County, Indiana, 46112, USA
Listed on 2026-07-03
Listing for:
Pep Boys
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Perform all Customer Service Advisor duties at an advanced level and model exceptional customer experiences;
Mentor, train, and onboard Customer Service Advisors and share best practices;
Act as key holder and manage opening/closing, cash-handling, and security procedures;
Serve as primary on-duty leader when the Service Center Manager is not present and ensure smooth daily operations;
Identify opportunities to drive sales and improve customer retention through collaboration with technicians and management
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