Dispatcher, Customer Service​/HelpDesk

Are you calm under pressure and great at helping people? Do you like fast-paced work where every day is different? If so, we would love to meet you.

As a Dispatcher, you are the voice that keeps everything moving. You are the link between customers, technicians, and the rest of the team. Your work helps our customers feel heard and helps our teams succeed.

If you enjoy helping others and like working in a role where you are truly needed, this could be the perfect opportunity for you.

• Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail
• Have excellent interpersonal communication skills
• Take responsibility for work
• Solve problems quickly and creatively
• Collaborate with the team on a regular basis
• Manage multiple streams of communication amongst multiple locations
• Assist in decision making and be regularly required to make decisions for scheduling/dispatching
• Take initiative
• Be professional in appearance
• Have a positive and team-oriented attitude
• Abide by all company policies and procedures

Preferences:

• Service Titan experience
• Pro Book experience

• Working alongside AI-Powered systems to schedule and assign calls to technicians
• Work closely with technicians to schedule return calls for customers
• Work alongside AI-powered system to assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call in an efficient manner
• Communicate with customers for scheduling calls and confirming appointment
• Maintain regular attendance
• Other duties as assigned

• Communication
• Problem-solving
• Professionalism
• Decision-making
• Customer service