Customer Service Representative; Part-Time

Customer Service Representative

This is a part-time position

Responsibilities:

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Assist the Service Center Manager

Take and deliver messages for the Service Center Manager and Account Managers

Provide assistance to Drivers

Prepare bills of lading and delivery receipts

Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

Payroll

Data entry

Freight reports

Driver collect reports

Billing and filling

Qualifications:

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Has worked in a fast paced environment and has excellent attention to detail

Experience with handling a high volume of phone calls

Exceptional communication and customer service skills

Benefits:

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-centered work environment

Modern facilities

Physical Demands:

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.