Medical Support Assistant

The Dept of Veterans Affairs, Indianapolis VA Medical Center is seeking motivated individuals to join their team to serve as an Medical Support Assistant.

This is open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available

You may be referred to multiple departments and locations.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required

Documents below.

VA Careers - Medical Support Assistant:  of the Medical Support Assistant are to include, but not limited to:

* Provides front-line assistance to customers with questions or concerns.

* Responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

* Schedules, cancels, and re-schedules patients' appointments and/or consults.

* Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.

* Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.

* Verifies and updates demographics and insurance information.

* Demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.

* Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor.

* Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public.

Work Schedule:

Day Shift, Evening Shift, Night Shift, Weekends, and Holidays with varying tours

Compressed/Flexible:
Not available

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 91740-A

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not required

Recruitment Incentive:
Not Authorized

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)