IT Support Technician

Job Description

The Information Technology (IT) Support Specialist supports day‑to‑day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and Service Now ticket management. The essential purpose of this role is to deliver an efficient, trusted end‑user experience through responsive technical support, clear documentation, and leveraging AI‑assisted tools to streamline repetitive tasks and improve resolution times.

The compensation for this position will be commensurate with education or work experience.

What You’ll Be Doing:

• Resolve and own escalated Tier II end‑user issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods.
• Diagnose and resolve advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior.
• Diagnose and resolve hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinate warranty repairs and replacements as needed.
• Support employee onboarding and off‑boarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment.
• Support and maintain Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices.

What We’re Looking For:

• Associate’s or Bachelor’s degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
• 5+ years of experience in IT End‑User Services/Tier 2 support, including escalations and customer‑facing troubleshooting.

• Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
• Experience supporting Microsoft 365 services (Outlook, Teams, One Drive, SharePoint) in an end‑user environment.
• Identity and Access skills including Active Directory (on‑prem) and Entra  (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid‑joined devices.

• Generous salary and bonus program(s)
• Low‑cost medical, dental, and vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive group life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)

Badger Infrastructure Solutions is the industry leader in non‑destructive hydro‑excavation (hydrovac) services. Since 1992, Badger has been innovating cutting‑edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.

We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.

There has never been a better time to join and grow with Badger.