Onsite Technician

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North West Hendricks.

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
• Uphold Five Star quality of service onsite while also actively participating virtually in weekly 1‑on‑1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events.