Desktop Support II
Listed on 2026-09-09
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IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Desktop Support II (1461532-JAV) Brownsburg, Indiana
This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination.
This person will troubleshoot issues escalated from tier 1 and elevate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.
- Must have 5+ years of experience in IT Tier 2 desktop support
- Must have experience with escalations and customer-facing troubleshooting
- Must have strong Windows 10/11 skills
- Must have experience supporting Microsoft 365 services including Outlook, Teams, One Drive, SharePoint in an end-user environment
- Must have experience with Active Director identity and access experience on prem and and Entra (Azure AD), group membership management, and MFA troubleshooting
- Experience with Entra/AD hybrid identity and hybrid-joined devices is desired
- Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting
- Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates
- Must have experience with ITSM tools (Service Now, Jira, Fresh service, etc.) with strong documentation habits including creating knowledge base articles and support documentation
- Must have excellent organizational skills, attention to detail, and clear written/verbal communication
- Must have a strong focus on customer service
- Experience with Powershell scripting or other scripting for automation is ideal
- Experience with Windows Autopilot and device provisioning workflows is ideal
- Experience with Intune/MDM troubleshooting is ideal
- Experience with Service Now including ITSM, knowledge, and/or asset management is desired
- Experience supporting hardware refresh projects is ideal
- Experience supporting cellular and mobile plans is ideal
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